POLOSI KAVEIKA FAKAFO'OU 'O E TU'UANGA

1. Tulaga 'o e hoko fo'ou (14 'aho)

Ko e kaihoko 'oku lava ke ma'u ha hoko fo'ou'i ki mui 14 (taha-fānau) 'aho kalenda mai he 'aho 'o e tu'u'anga, 'i he fakatatau'i ki he Polosi Fakafonua 'o e Tu'uanga Kaimatai 'o Brazil (Palopalema No. 8.078/90) mo e ngaahi fekau'aki fakalelei'i tu'uaki 'o e ngaahi ngaue 'i he intaneti (EU Directive 2011/83/EU, UK Consumer Rights Act 2015).

Tokoni atu 'eni, 'oku 'ikai 'apiki ha hoko fo'ou kehekehe teke 'oku fakapapau'i me'a 'oku 'ikai lelei 'o e fakatupu pe 'oku fakanofo'i 'ehe Rauter.

2. Ngaahi to'eke 'o e me'a

• Ko e me'a 'oku fiema'u ke 'oku 'ikai ke fakangofua', 'oku 'ikai ke lava'i, 'oku 'ikai ke fakatupulaki, mo e 'ikai ke lava'i he ngaahi 'umu, ngaahi paipa, pe ngaahi mate;
• Ko e kotoa ngaahi tuli 'otometi, ngaahi fu'a, mo e ngaahi fakasolosolo 'oku fiema'u ke lava'i;
• Ko e hoko fo'ou 'oku fiema'u ke lava'i ai poka'esi 'otometi 'o e Rauter (fu'a katoa, fu'a veliveli, kāti 'o e fakatatau, 'i ai);
• Proof of purchase (faktela pe email fakatokanga) 'oku fiema'u.

Ko e Rauter 'oku lava ke fakatatau'i ha hoko fo'ou 'oku 'ikai lava ki he ngaahi to'eke 'eni mo e toe fakatupu'i 'a e me'a ki he kaihoko 'oku 'ikai ke toe pule'anga.

3. Palamene Hoko Fo'ou 'o e Fonua (fiema'u)

Ko e kotoa 'o e ngaahi hoko fo'ou 'oku fiema'u ke fakatupulaki 'i he Palamene Hoko Fo'ou 'o e Fonua 'o e Rauter (returns.rauterglobal.com). Ko e palamene 'oku fakatatau'i 'a e konga hoko fo'ou 'oku lava ke fai 'i he tu'u'anga mo e fakatokanga, ngaahi faingamalie mo ha label/QR 'oku fakapapau'i pe 'oku lava ke fai.

• Hoko 'i he 'api ki he numera 'o e oda mo e email 'o e kavei;
• Filime'a 'i he vaega 'o e eligible nearest hubs ne fakapapau'i 'ehe palamene ki he nofo'anga 'o e koe;
• Fakaʻiloaki ʻa e kasea ʻi he taimi monuʻi ʻio ke ʻuho.

Tauhi: Kapoteli ʻikai fakatumu meʻa ʻo e ʻata hono lava mo ʻikai filifili ha fakahuaki. Ko haʻa logistics kotoa ʻoku ne nau fau hake ki he Rauter mo e kau tolonga fakatokanga. ʻOku ʻikai ke tau fakatonutonu e fakatumu meʻa ʻoku fai ʻene tuʻa atu ʻo e paltōm.

4. Kēnita hokofoaki mo e kaukau

Ko e fakatumu meʻa ʻoku fakafolofola ki he hub fakalavelave ki he kapoteli ʻi he maʻu kēnita ʻi lalo. ʻOku faingofua ʻa e kaukau ʻi he paltōm ʻoku lava ʻene fai.

ʻOku ʻamanaki ʻa e paltōm ʻa e ngaahi filifilia kolekseni/meʻa toe tuku (pe ʻoku lava) ʻi he taimi ʻoku lava ʻene fai.

4.1 Hub fakatokanga (filifilia fakalavelave)

Ko e hokofoaki ʻoku fakafolofola ki he hub fakalavelave ʻoku lava. Kapoteli ʻoku lava ke filifili mai ʻa e ngaahi filifilia ʻoku lava ʻoku faingofua ʻi he paltōm:

Kapau he hūpuhi e tōtongi ange pea, ko e pusa ʻoku tā ʻo fakaʻaliʻali ai ha meʻa fakafuofua ki he maʻu.

5. Fakahoko, fakamatala & fakatupu

Kapau ʻoku taʻu mai ki he hūpuhi ʻoku fakatau ʻene, ko e meʻa ʻoku fai ai ha fakamatala lelei i loto 7 ʻaho fakalakanga. Kapau ʻoku fakatupu, ko e toe fakapai ia ʻo fakahoko ʻaki ha fika fakapai kuo fakatupu. Ko e meʻa ʻoku ʻikai kehekehe ia, ko e toe fakahoko ʻeni ki he kiritēni ʻoku ʻikai ke fakapai.

6. Toe fakapai (ʻaonga mo e ngaahi tuʻunga)

• Kādile fakapai: toe fakapai i loto ʻo e 2 cycle fakataimi (ʻoku fakangatangata ki he fakalele);
• Fakasivi bank / Pix: toe fakapai i loto ʻo e 10 ʻaho fakalakanga;
• Fakapai fakalelo: toe fakapai i he moneti fakatupu, ʻoku fakangatangata ki he utu FX mo e utu bank.

Ko e tāofi mo e tāofi fakavahe ʻoku fakapai ʻi he fonua ʻoku tuku ai ʻoku ʻikai ke toe fakapai.

7. Toe fakahoko tuʻunga (fakalelei)

Ko e fiokano i muri he 14 ʻaho, ʻoku fakangatangata ʻi he filifilia ʻa e Rauter, ʻoku fakatupu ke fakahoko ʻo ha kādile fakavahe (vouka) fakatupu mo 6 mahina.

8. Toe fakapai vaega

Meʻa ʻoku paketi ʻoku ʻikai kehekehe pe meaʻofa lahi ʻoku fakangatangata ke 10% fakatapui ʻaki ha utu fakavahe.

9. Meʻa fakamanufakturi

Kapau te ke fuafuaina ha meʻa fakamanufakturi, ko e Rauter ʻoku ke tui 100% ʻo e ngaahi kaukau moʻui moʻui ha meʻa ʻo ni: fakalelei, krediti ʻae ngaahi toko kotoa, pe toe ʻaunaki kotoa. ʻOku fiemaʻu ke tau fakapau mai ai ʻi loto 30 ʻaho totonu ni hoosi.

10. Ngaahi meʻa ʻoku ngataʻi ai

• Ngaahi meʻa fakafofonga, fakakakau, pe fai ʻe he tuʻunga;
• Ngaahi kāti fakaʻatina (fakafika pe fakafononi), ngaahi meʻa toki, mo e fakaongoongo;
• Ngaahi meʻa fakataha/fokotuʻu mo e fakalelei ʻihe 40% pe tafe atu;
• Ko e hoko ʻo ha meʻa tuʻa ʻo e polofometa fakahoko ʻo e Rauter.

11. Fakafefeka mo e ngaahi anga fakalelei

Ko e hoko ʻoku fakahaaʻi mai ʻa e ngaahi anga fakalelei, fakatupulaki, fakatupu, pe fakatupu ʻeke ʻoku tuihē mo ʻoku fie maʻu ke fakahaaʻi ki he au founga fakapitoa.

12. Taviviʻi, fakalukufua mo e ngaahi founga fakalele

• Ko e taviviʻi mo e ngaahi fakalukufua ʻoku fai mai e kiritapani ʻoku ʻikai ke toe fakapai;
• Ko e kiritapani ʻoku fiemaʻu ke fai ʻa e ngaahi fakahinohino fakalukufua ʻoku fakahaaʻi ʻihe polofometa; ko e hoko ʻoku fakamuu mai e fakalukufua ʻoku fai mai e kiritapani ʻoku fie maʻu ke fakalelei;
• I Brazil, ko e hoko ʻoku fai ʻe he label fakatope fakapitoa.

13. Founga fakalele mo e ngaahi fakatupu

Ko e polisi ʻeni ʻoku faingofua ʻe he ngaahi fakatupu ʻo Puleʻanga Fakafonua ʻo Brazil, moʻui ʻa e ngaahi fakatupu fakalukufua kiritapani ʻo e fonua ʻoku nofo ai e kiritapani. Kapau te ke ʻi ai ha ngaahi fakatupu fakalelei, ko e fakahaaʻi fie maʻu ki he kiritapani ʻoku fie maʻu ke fai ʻa e ngaahi anga fakalelei mo e fakaʻiloʻilo.

14. Fakalukufua kiritapani mo e fakahoko

Ko e Rauter ʻoku fie maʻu ke fakalelei ʻeni polisi ʻi he taimi ʻoku fiemaʻu ai ke fakahoko moʻui ai ha fakahoko fakalelei mo fakalelei ai e fakahoko kiritapani. Ko e fakafofonga ʻoku fai ʻihe kēpa ʻeni.

Ko ia meʻa fakamanufakturi ʻo e Rauter ʻoku fakahaaʻi ha talanoa. Ko e finangalo ʻoku fie maʻu ke fakahoko ai ha fakahoko fakalelei, fakalelei mo e fakatupu ʻoku fai ai ha meʻa fakamanufakturi, ʻoku fie maʻu ke fai ʻa e ngaahi anga fakalelei mo e fakatupu ʻoku fai ai ha meʻa fakamanufakturi, ʻoku fie maʻu ke fai ʻa e ngaahi anga fakalelei.